As an IT operations I am liable for the entire IT Operation Infrastructure, holds 70 convenience fashion stores of Lindex, Chicco, DeFacto, Soobe, Derimod & Hummel (Swedish and Turkish brands) across KSA, using software ETP Supply Chain & Oracle Xstore as retail ERP for which 24 /7 IT Support is being provided.
• Supervised network and technical support staff and managed a multi-location Data Centre servers and equipment to efficient and effective usage.
• Maintained 70+ Retail Store Servers across KSA and maintained corporate LAN/WAN (UAT & Live).
• Improved network security through effectively maintaining Checkpoint firewall and installing antivirus upgrades and patches
• Developed and administered a physical / virtual environment to support 20 Windows, ERP Application Servers in HO and 70 Retail store Servers.
• Managed multiple email domains, including Office 365 Exchange migration to cloud messaging environment, operating system upgrade and transitions, metropolitan area network router upgrades.
• Managed Mailboxes, Public Folders, Mail flow, OWA, Active Sync, Backup and restore Of Exchange and Maintenance of Exchange and AD Database.
• Design and deploy group policy for the users based on operational requirements.
• Permitting Access and restricting Access to all the users, computers and other resources.
• Managed all IT purchasing for budgeting, acquisition and installation.
• Solely responsible in inventorying and maintaining over SAR2 million worth of equipment’s.
• Installed server hardware, network wiring and devices (switches, routers, etc.). Assigned field technicians to helpdesk trouble tickets for service calls.
• Researched, recommended, and implemented new hardware and software into the environment to increase efficiency.
• Provided support to level 1 and level 2 field technicians in their daily activities.
• Led network configurations and builds for those machines that were implemented in those networks resulting in 70% less trouble

Worked as an IT Operations Supervisor for the project at Al Marwa tower, King Abdul Aziz Endowment Project Makkah, Supervised a team of 4 technicians. Reporting daily site progress reports, submitting the inspections and attaching the testing reports.
• Implement server’s installation project by assisting Technology Manager to ensure timely execution, coordinate with suppliers throughout the project and expedite resolution on day to day basis.
• Implement the security policies and approved by management in Co.
• Design and implement users groups as per the business requirement.
• Sustain high available and reliable IT services by maintain the strong healthy status of all servers.
• Test and implement software releases, versions and updates including OS updates and patches.
• Build and maintain server infrastructure and Perform Operation Tasks.
• Design, install, configure and administer network infrastructure that supported staff of more than 300 personnel.
• Provides highly skilled technical assistance in network planning, engineering, and architecture.
• Identifies and diagnoses complex problems and factors affecting network performance.
• Provides integrated team support and maintenance of network hardware and software.
• Established new IT policies, which defined acceptable use of IT assets within the company.
• Analyze and design new servers and storage systems.
• Configure and administrating Active Directory, Group Policy, file server, print server and Symantec Endpoint Protection for the domain users.
• Administration of email servers (predominantly MS Exchange 2003) for company-wide email and for management of email handling systems for clients across many domains.
• Installed and administrating Anti-Spam and anti-virus systems and the setting of new Anti-Spam policies using Symantec mail security.
• Suggesting and providing IT solutions to business and management problems.
• Evaluates new products/technolo